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FAQs

We don’t have all the answers, but here are a few that we hear most often. If you have any additional questions that aren’t answered below, feel free to contact us!

How do I know my order went through?

Once you place your order, you will receive a confirmation e-mail including the details of the rental you selected. If you have any questions or need to make any updates, feel free to reach out to us. We are here to help.

When does payment process?

We will process a percentage of your payment upon checkout and then the remaining balance will be charged the day the boxes are delivered to you. If we are unable to successfully charge your card on day of delivery, we will contact you for an alternative payment method.

How many boxes should I get?

5 Box Package – less than 500 square feet. 10 Box Package – 500-1,000 square feet. 25 Box Package – 1,000-1,500 square feet. 75 Box Package – 2,000-2,500 square feet. 100 Box Package – 2,500-3,500 square feet. Please note, that this is an estimation only. reMOVE cannot account for the amount of each individual move.

Do I need to be home for the delivery and pick up times?

Typically yes, but we are flexible and want to make this process as simple as possible for you.

What if I live outside of Lubbock County?

At this time, we only serve Lubbock County. However, contact us! We understand moving can be difficult and will accommodate if we are able. Please know additional fees may apply for servicing outside Lubbock County.

Are the boxes cleaned?

We clean and disinfect our boxes between all rentals and pride ourselves on delivering clean boxes to our customers.

What does the rental charge include?

The charge includes both delivery and pick up for the box package that you purchased.

Can I keep the boxes and/or dollies longer if I need to?

Yes, as long as we have availability! Contact us! Extended rentals will be charged the same weekly rate for any additional weeks needed.

Will you store my boxes?

Unfortunately, no. We do not store boxes at this time.